OSGi Support

Support packages are designd to meet the business demands of enterprise environments, and help ensure the success of OSGi within the enterprise and the applications and systems that will be built on these foundations.

Two support packages are availble for the Open Source OSGi Service Platform Implementations of Equinox, Felix and Knopflerfish.

Standard Support

Normal European business hours (08.00 GMT to 17.30 GMT)
One day targeted response time
Five incidents/cases reported per month
Email/online portal incident logging
Telephone support where required (call back only)
Maximum of two named customer contacts

Premium Support

24x7 hours support
Four hour targeted response time
Ten incidents/cases reported per month
Email/Online portal incident logging
Telephone support where required
Maximum of four named customer contacts

Both services are based on flat fees with the inclusive incidents/cases per quarter.

Additional incidents/cases per month will be processed at an additional charge.

To purchase support, or for further details, please contact us at the following email address: